Stevenson Crane Service, Inc. (“Stevenson Crane,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with us. By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect information to provide and improve our services. This includes both personal and non-personal information.Personal Information
We may collect personal information that you voluntarily provide, including:- Name
- Company name
- Mailing address
- Email address
- Phone number (including mobile number)
- Any other information submitted through forms, email, or direct communication
- Respond to inquiries
- Provide requested services
- Communicate regarding projects or service updates
- Send relevant operational or service-related communications
Non-Personal Information
We may automatically collect certain non-personal data, including:- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and customize content. You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly.SMS Communications
If you provide your mobile phone number in connection with a service request or inquiry, you consent to receive SMS (text) messages from Stevenson Crane related to your interaction with us. Consent is collected verbally by our staff during the job booking process using the following script:“As part of our service, we may send you an SMS message after your job is completed requesting feedback. Would you like to receive that? You can opt out at any time by replying STOP. Message and data rates may apply. Our Privacy Policy is at stevensoncrane.com/privacy-policy and Terms are at stevensoncrane.com/terms-and-conditions.”Providing consent is optional and is not required to proceed with service. Purpose of Messages:
- Job or service updates
- Scheduling confirmations
- Operational communications
- Post-service feedback requests
How We Use Information
We use collected information to:- Deliver and manage services
- Communicate with customers
- Improve website functionality and user experience
- Maintain internal records
- Comply with legal obligations
Information Sharing
We do not sell or rent personal information. We may share information only when necessary:- With employees, contractors, or service providers who support our operations
- To comply with legal obligations or lawful requests
- To protect the rights, safety, and operations of Stevenson Crane
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.- Access is restricted to authorized personnel
- Sensitive data is encrypted where appropriate
- Systems are monitored for potential risks
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and meet legal or regulatory requirements.Your Rights and Choices
You may have rights under applicable privacy laws, including the ability to access, correct, or request deletion of your personal information, as well as opt out of certain communications. To make a request, please contact us using the information below.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.Privacy & Terms
Mobile numbers collected are never sold, shared, or used for third-party marketing purposes.- Privacy Policy: https://stevensoncrane.com/privacy-policy/
- Terms and Conditions: https://stevensoncrane.com/terms-and-conditions/
- SMS Consent Page: https://stevensoncrane.com/sms-consent-process/
Contact
Stevenson Crane Service, Inc.
410 Stevenson Drive, Bolingbrook, IL 60440
16675 Van Dam Road, South Holland, IL 60473
(630) 972-9199 | [email protected]
https://stevensoncrane.com
